“It’s a learning environment that gives participants an understanding of some of the challenges faced by people with hearing loss, practical strategies to overcome those challenges and tools and resources to assist them in their workplace,” he said. “The training will also be made available to other local governments through the Council on the Ageing Queensland, showing once again that the Redlands Coast is leading the way in creating a more accessible community.”īetter Hearing Australia (Brisbane) business manager Tony Whelan said his organisation was proud to partner with Redland City Council to deliver the Hear Here training program. We do not want any resident to feel isolated.
“It is part of our commitment to becoming a better age-friendly city, where older people and others with hearing loss can be confident that they can engage with Council services effectively.
“The design and roll out of this training package has been made possible through an exciting partnership with Better Hearing Australia (Brisbane) to develop a specialised training package that will now become part of our corporate training, meaning it will become part of our everyday service to the community,” Cr Williams said. “We know Redlands Coast is an ageing community and Council is committed to doing all we can to ensure they can access the services and initiatives that make our city such a great place to live.”Ĭr Williams said the revolutionary training package had recently been successfully trialled in Council’s customer service centre. “That was clearly unacceptable, so we set out to fix it by ensuring our frontline service officers were provided with the training and tools they needed to better communicate and help people experiencing hearing loss. “When Council undertook its Age Friendly City survey in 2018, we found that hearing loss was a significant barrier for older people to participate in our community,” Cr Williams said. Mayor Karen Williams said the “Hear Here” e-learning training package would improve seniors’ experience when accessing Council services and venues. Head game "mental manipulation" attested by 1972.Redland City Council has partnered with Better Hearing Australia (Brisbane) to develop a training program to help local government communicate more effectively with people with hearing loss and older residents. Head case "eccentric or insane person" is from 1966. Phrase heads will roll "people will be punished" (1930) translates Adolf Hitler. To give head "perform fellatio" is from 1950s. To be over (one's) head "beyond one's comprehension" is by 1620s. Meaning "drug addict" (usually in a compound with the preferred drug as the first element) is from 1911. of cattle, etc., in this sense from 1510s. Synechdochic use for "person" (as in head count) is first attested late 13c. Meaning "obverse of a coin" (the side with the portrait) is from 1680s meaning "foam on a mug of beer" is first attested 1540s meaning "toilet" is from 1748, based on location of crew toilet in the bow (or head) of a ship. Modern spelling is early 15c., representing what was then a long vowel (as in heat) and remained after pronunciation shifted. Old English heafod "top of the body," also "upper end of a slope," also "chief person, leader, ruler capital city," from Proto-Germanic *haubid (source also of Old Saxon hobid, Old Norse hofuð, Old Frisian haved, Middle Dutch hovet, Dutch hoofd, Old High German houbit, German Haupt, Gothic haubiþ "head"), from PIE root *kaput- "head."
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